Salon Policy

 

Contact: (02) 6156 3885.

Unit 1, Level 1, 20 Garema Place Canberra City ACT 2601.

(above FSW Shoe Shop)

Please arrive 5 minutes prior to your appointment.

 

24 hour's notice when cancelling or rescheduling an appointment is appreciated, rescheduling on the day is a big NO NO. We reserve the right to charge 50% of the treatment price for appointments that are missed or when not enough notice is given when cancelling or rescheduling. A booking fee of 25% of the treatment price is required when making an appointment that is an hour or longer in duration.

 

We try our hardest to give all clients a confirmation call or text message at least 24 hours before the appointment but we are a busy salon, which means we leave it in the clients hands to remember their appointment time that they made in their preferred date and time.

 

All Makeup must pay a $25 deposit to make an appointment. This can be in person or over the phone with a credit card.

 

All Makeup must give 48 hour's notice when cancelling an appointment. If less than 48 hour's notice is given the $25 deposit if not refunded

 

All client's must wear underwear during massages and body treatments.

 

Group bookings for makeup and long treatments (2hrs) must be paid in full before the appointment day to secure an actual appointment time. 

 

Gift Certficate's can be purchased in the salon or over the phone or by email. Please provide the following information if purchasing by email or over the phone. Name and address of the person the voucher is for (address is so we can post the voucher to the recipient. Postage is only within the Canberra/Queanbeyan area), senders name and contact number, credit card number, credit card expiry date, credit card cvv number (last three numbers on the back of the credit card), name on credit card.

 

If you would like the voucher posted to the recipient or yourself, please add $5.00 to the total for postage and handling. Postage is only within Canberra/Queanbeyan area.

 

Gift certificate's are for full priced services only, no specials.

 

Gift Certificate's cannot be redeemed for cash and cannot be exchanged and cannot be refunded. Gift Certificates are for treatments only, and are valid for 6 months from the date of purchase. Gift certificates have a 6 month expiry date, as we do change some of our treatments around seasonally.

 

Gift Certificate's are not able to be used (redeemed) in December as this is the busiest time of year with so many events on.

Gift Certificate's that a recipient wins are not able to be altered, the voucher and treatment are won as they are without any changes to the treatment.

 

An appointment missed when redeeming a Gift Certificate will be deemed fulfilled and the Certificate voided.

 

A gift certificate is proof that money has been spent in the salon, the gift certificate is considered to be equal to money, so pleaese put it somewhere safe. Gift Certificate's that are lost or stolen cannot be replaced.

 

All prices are subject to change.

 

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